THE Opus WESTCHESTER, Autograph Collection
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about THE Opus WESTCHESTER, Autograph Collection
THE Opus WESTCHESTER, Autograph Collection
Set in White Plains, 5.5 km from Manhattanville College, The Opus Westchester, Autograph Collection offers accommodation with a shared lounge, private parking, a restaurant and a bar.
Ratings and reviews
Cleanliness4.8
Location4.5
Service4.6
Rooms4.7
Value4.1
Sleep quality4.7
Traveller reviews
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Mentioned by travellers
Solo traveller
Comment: 3 Oct 2024
Stayed in: Sep 2024
Comfortable, but slipping standards
Positives:
-- Upgraded to Premier room which was spacious and nicely appointed
-- Convivial bar with lovely service, open late
-- Very friendly service
Negatives:
-- Upgraded room had a view of a parking garage
-- Room had an oddly-placed large pillar in the middle
-- No light in the entrance way. The fixture was in the ceiling, but switch was covered over. I had to grope my way to the bathroom to find a light.
-- Decorative stitching missing on duvet cover. Not a big deal, but highly visible, and says something about attention to detail.
-- Bathrobes on request only (though I learned that bathrobes are automatically supplied to the suites). Odd for a hotel room at this price point.
-- Strange empty shelf space in the bathroom. Clearly something used to be here. . . maybe the bathrobes?
Note that hotel is valet parking only, and there is a fee for parking. I'll join in the chorus of complaints about these kind of fees.
Overall, a very nice hotel, but I got the clear impression that it used to be nicer -- and certainly more attentive to details. Not a great vibe.
-- Upgraded to Premier room which was spacious and nicely appointed
-- Convivial bar with lovely service, open late
-- Very friendly service
Negatives:
-- Upgraded room had a view of a parking garage
-- Room had an oddly-placed large pillar in the middle
-- No light in the entrance way. The fixture was in the ceiling, but switch was covered over. I had to grope my way to the bathroom to find a light.
-- Decorative stitching missing on duvet cover. Not a big deal, but highly visible, and says something about attention to detail.
-- Bathrobes on request only (though I learned that bathrobes are automatically supplied to the suites). Odd for a hotel room at this price point.
-- Strange empty shelf space in the bathroom. Clearly something used to be here. . . maybe the bathrobes?
Note that hotel is valet parking only, and there is a fee for parking. I'll join in the chorus of complaints about these kind of fees.
Overall, a very nice hotel, but I got the clear impression that it used to be nicer -- and certainly more attentive to details. Not a great vibe.
Hotel response
Comment: 4 October
Dear Sherpa555515172080,
Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We have noted all of your comments and have shared them appropriately. We also deeply appreciate your feedback about the parking fees. We want you to know that we regularly assess our pricing to ensure it aligns with the market and offers a good value to our guests. Your comments inspire us to maintain our commitment to providing excellent service at a competitive price point. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.
Kind Regards,
Elizabeth Andrews
General Manager
Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We have noted all of your comments and have shared them appropriately. We also deeply appreciate your feedback about the parking fees. We want you to know that we regularly assess our pricing to ensure it aligns with the market and offers a good value to our guests. Your comments inspire us to maintain our commitment to providing excellent service at a competitive price point. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.
Kind Regards,
Elizabeth Andrews
General Manager
Family traveller
US
Comment: 28 Oct 2024
Stayed in: Oct 2024
Very good property in downtown White Plains
Stayed over the weekend at this property. Perfect for visitors who need to spend time in downtown White Plains.
Staff is warm and professional. Rooms are large and comfortable, but not high end luxurious. Starting prices are around $500, but deals are often available. 24 hour valet parking is right at front door.
Staff is warm and professional. Rooms are large and comfortable, but not high end luxurious. Starting prices are around $500, but deals are often available. 24 hour valet parking is right at front door.
Hotel response
Comment: 29 October
Dear seanworc,
We are thrilled to know you had a great time with us and that our spacious rooms and intuitive associates enhanced your stay. It was also a pleasure reading our fantastic location worked out perfectly for your plans. Thank you for choosing The Opus Westchester, Autograph Collection, and we look forward to welcoming you again soon.
Kind Regards,
Elizabeth Andrews
General Manager
We are thrilled to know you had a great time with us and that our spacious rooms and intuitive associates enhanced your stay. It was also a pleasure reading our fantastic location worked out perfectly for your plans. Thank you for choosing The Opus Westchester, Autograph Collection, and we look forward to welcoming you again soon.
Kind Regards,
Elizabeth Andrews
General Manager
Solo traveller
US
Comment: 5 Oct 2024
Stayed in: Oct 2024
Nice rooms but service needs work
Overall nice rooms and location but service is not great. The lobby ambiance is nice but the receptionist was not friendly and surly, not a great start to a stay. The room is spacious with a nice bathroom. I'd prefer a little more light in the room (it's quite dark at night, even with all the lights that I can find turned on). No bathrobe in the room - I had to call housekeeping to get one. Valet parking is available but they tell you to call 15 minutes ahead of time, which seems like a long time to get a car.
Hotel response
Comment: 7 October
Dear Valued Guest,
We are pleased to know that you enjoyed our convenient location and spacious accommodations. However, we sincerely apologize for the service issues you encountered during your stay with us. This is not typical of our usual standard, and we regret the inconvenience caused. Please be assured that your comments will be addressed with the appropriate individuals to ensure they are not repeated moving forward.
We appreciate your feedback and hope to have the opportunity to welcome you back to provide you with the hospitality you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
We are pleased to know that you enjoyed our convenient location and spacious accommodations. However, we sincerely apologize for the service issues you encountered during your stay with us. This is not typical of our usual standard, and we regret the inconvenience caused. Please be assured that your comments will be addressed with the appropriate individuals to ensure they are not repeated moving forward.
We appreciate your feedback and hope to have the opportunity to welcome you back to provide you with the hospitality you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
Family traveller
GE
Comment: 4 Oct 2024
Stayed in: Oct 2024
I love this hotel - please fix the issues
I stay at this hotel frequently. The staff is always really nice, and they have some truly stellar, longtime employees who I have gotten to know over the years. I’m very sad to see this hotel slipping. There isn’t enough staff, and you can see the quality just slipping away. Marriott needs to take a long look at what the owners have done to this hotel, while still charging top dollar. It’s a shame, and I truly hope they rectify. For example, our breakfast took 2 hours to arrive, because they had 1 person in the kitchen, the room is very skimpily stocked, lighting is poor, when I called to check on my breakfast the staff was so overwhelmed they just turned off my phone completely. Last time I was here in July, it took over 2 hours to check in because their systems were down. Internet service is awful. The independent brand seems to be trying to cut out any expense of actually running a hotel. Marriott, PLEASE look at this situation.
Hotel response
Comment: 4 October
Dear G3581JQjamesj,
We sincerely apologize for the inconveniences you encountered with your room and for the service issues. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short during this time. Please be assured that your comments will be shared appropriately to ensure they are resolved promptly and to prevent any occurrences in the future.
We are also sorry for the difficulties you faced with the internet connectivity in your guest room, as we know how frustrating this can be. We will look into this, and we appreciate your comments. Thank you for your loyalty, and we hope to have the opportunity to welcome you back for a much-improved visit.
Kind Regards,
Elizabeth Andrews
General Manager
We sincerely apologize for the inconveniences you encountered with your room and for the service issues. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short during this time. Please be assured that your comments will be shared appropriately to ensure they are resolved promptly and to prevent any occurrences in the future.
We are also sorry for the difficulties you faced with the internet connectivity in your guest room, as we know how frustrating this can be. We will look into this, and we appreciate your comments. Thank you for your loyalty, and we hope to have the opportunity to welcome you back for a much-improved visit.
Kind Regards,
Elizabeth Andrews
General Manager
Family traveller
Comment: 16 Sep 2024
Stayed in: Sep 2024
Staycation, not so much.
The room was very comfortable, we stayed here as a staycation as we saw it was advertised as such a place for this. We utilized the pool, which we felt needed some ambiance. Maybe some light music, nothing too loud nothing to extra. We did have a couple of drinks in Red Horse, and they were delicious and very well made. We decided not to return to this restaurant for dinner as the temperature was far too cold. One thing i did not like as the hotel was that the TV had multiple issues with it. One the volume did not go higher than 30 which made it hard to hear once the AC was on in the room. Another thing is that they advertise this hotel great for a staycation yet, the TV's in both rooms turn on at 9am. How am i supposed to sleep in? this woke us up as well as our little one. That was when we decided to cut our time here short and cancel our last night. Would i return? not sure, maybe in the cold wintertime to use the pool hoping they will heat the water.
Hotel response
Comment: 17 September
Dear Alexandra_ELNEW,
We are glad to see your high rating and review. We hope you had an overall pleasant experience. However, we want to apologize for the issues which kept it from being perfect. We sincerely regret the inconvenience you encountered with your assigned accommodation. We have shared your comment appropriately with the concerned team. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
We are glad to see your high rating and review. We hope you had an overall pleasant experience. However, we want to apologize for the issues which kept it from being perfect. We sincerely regret the inconvenience you encountered with your assigned accommodation. We have shared your comment appropriately with the concerned team. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.
Kind Regards,
Elizabeth Andrews
General Manager
Excellent location
Three, Renaissance Square, White Plains, 10601, United States|0.63 km from White Plains
10 things to dowithin 1.92 km
0.64 km
1.07 km
0.60 km
Transportationwithin 2.09 km
0.64 km
2.09 km
Airportwithin 6.42 km
6.42 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
18 years old and over
Rs 11,244 (USD40) per person per night
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast menu
From the menu
Breakfast options
American breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Cash
THE Opus WESTCHESTER, Autograph Collection: FAQs
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