Important information from the hotelIn response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Indoor swimming pool operation hours: 06:00 to 22:00 (Normal operation) Outdoor swimming pool operation hours: 09:00 to 22:00 (Normal operation) Fitness centre operation hours: 06:00 to 22:00 (Normal operation) Kids Lounge operation hours: on weekdays from 10:00 to 18:00. On weekends and public holidays: from 09:00 to 19:00 Holidays: Including substitute holidays Pool bar operation hours: 12:00 to 19:00 (Last Order at 18:00) Operation Hours and Duration may change depending on the hotel's operation circumstances. The Lounge operation hours Sunday to Thursday: 10:00 to 23:00 (Last Order at 22:30) Friday and Saturday : 10:00 to 24:00 (Last Order at 23:00) The View operation hours: - 06:30 to 10:00 - 12:00 to 15:00 - Dinner: Sunday to Friday: 18:00 to 21:30 Saturday Part 1: 17:00 to 19:00 Saturday Part 2: 19:30 to 21:30 Chao Lan operation hours - Lunch: 12:00 to 15:00 (Last Order at 14:30) - Dinner: 18:00 to 21:30 (Last Order at 20:30) The operation hours of each restaurant may change. For detailed information, refer to the hotel's homepage. From 15 April 2022, toothbrushes, toothpaste, razors and shaving gel will not be provided. Also, starting 17 October, all toiletries such as shampoo, conditioner, shower gel, lotion and hand soap, etc. will be changed from 40 ml single-use bottles to 300 ml dispenser bottles. Please note that the fitness centre, outdoor and indoor swimming pools, sauna and retreat spa are closed on the last Wednesday of each month, except for July and December. In January, they will be closed on 22 January 2025. The use of outdoor facilities may be restricted in case of the hotel's internal circumstances, bad weather or rain. From January 2024, they will be closed on the last Wednesday of every month. During the peak season (July-August), daily access to the pool is limited to 1 time per person. Please note that you must wear a swim cap when using the pool. Swimming pool is available for all ages (Children must be accompanied by adult guardians) Children aged 15 years and below are not allowed to use the Fitness and Sauna. The rates are different during the special period, so please contact the hotel in advance. ※ Regular closure of fitness centers, outdoor and indoor swimming pools, saunas, and spas on the last Wednesday of each month (July and December operating normally) - The day off may change without prior notice depending on the hotel situation.