Big Orange Hotel Jitra

Children are welcome at this hotel.

Pets are not allowed.

Please inform The Royal Clarence Hotel (on the Seafront) in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of GBP 100 is required. The host charges this 14 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Reception closes at 18:00 each evening, however, there is a self check-in system for guests arriving out of hours. When Reception is closed later, guests can make use of our user-friendly SELF CHECK-IN system to arrive at a convenient time. If a guest has not arrived when we move to the Self Check-In system we will CALL, send a TEXT MESSAGE or leave a VOICEMAIL. If we don't have a valid UK mobile phone number or we cannot make contact by telephone, we will send an EMAIL. This must be arranged by Reception & the Guest by 1900 hrs to be considered in place, please do not assume otherwise and simply arrive late, thanks. We cannot guarantee your admission into the hotel if not arranged by 1900. We will provide a Safe Number and a Safe Code. Guests use those details to access one of our key safes located just inside the main entrance. The room key card will be inside the safe The central heating operates from 06:00 to 10:00 and from 17:00 to 23:00. Guests who require additional heating outside these times may hire a portable heater from reception during opening hours. Guests are welcome to bring takeaway food back to the property to eat on the first floor seafront veranda. Plates, cutlery, napkins, glassware and a microwave are provided. Please note that there is no elevator within the property. Guests with mobility concerns should contact the property to discuss arrangements prior to booking. Entry is to registered guests only. Do not let any others in without hotel permission or give codes to doors or room key cards, or all will be told to leave for the safety of all other guests; no refunds will be given. Guests & authorised visitors must be mindful and respectful of other guests and staff; abuse, noise, inebriation, smoking or drugs will not be tolerated and will result in guests being required to leave immediately with no refund, no return of deposit and Extra Charges as necessary. Council, Social Services, Welfare, Housing, Community Care, Medical/Mental Health Care, Students, Asylum Seekers, Refugees or persons receiving Housing Benefits directly or indirectly, Stag & Hen parties, are not permitted.

It is prohibited to bring durian and mangosteen to the hotel. Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.